Shipping Information

We ship only to United States, Canada, United Kingdom and Australia. We do not ship to any other countries.

We are committed to provide you with the best shipping services available that is why we calculate the shipping costs based on several factors such as distance the package has to travel, the total amount of your order and delivery services available in you location. After all it would not be fair to charge everyone the same price for shipping. Please note that at times we are unable to calculate shipping costs at the time of your order. In these cases you will be contacted by one of our sales representatives to discuss all possible solutions to shipment of your items.

Shipping is calculated automatically as you are placing your order and often you will find that due to the specifics of your order your shipping might be free.

We ship our items with UPS, FedEx and Canada Post. We will pick the best service possible to address your individual circumstances. Most of the items are shipped on the next business day after the transaction is processed and completed. In an event when we are unable to ship your item right away, we will contact you to discuss the situation and come up with a solution that will satisfy both parties involved.

My package arrived and the item inside is damaged, what do I do?

In the event when an item is damaged while in transit, please contact us at an earliest convenience. If you noticed an excessive damage to the box or boxes in which the item / items were shipped and have a reasonable grounds to believe that the item / items inside might be damaged, please REFUSE the package and explain to the delivery person that the package appears to be damaged. Please contact us as soon as possible so we could address the issue in the timely manner but no longer then 10 days from the time you have received the package. Please note that all claims to the damaged items must be done within 10 days from the date the order was placed. Please note that if you have received a damaged product, do not use it in any way. If the product was being used and is claimed as damaged upon receipt, Billiard-Place.com will not be responsible for such damages and your claim for replacement or refund will be denied.

We strongly advise our customers to open the box /boxes in front of the delivery person to verify that the contents are in tact. If you are unable to inspect the package / packages in front of the delivery person, please note "Accepted the items pending inspection within 48 hours". Please note, when you sign for a package, you accept full acountability and acknowlege that you have received your item in good condition.

My package did not arrive yet and I am concerned, what do I do?

There might be several reasons why packages are delayed: Customs, weather, distance, holiday schedules, etc. If you are concerned with the status of your package, please log in into your account using your email and password. From your account page you can view the status of your order as well as obtain tracking numbers for your packages. We will try to do our best to provide you with a tracking number as soon as possible through your account notifications and the email address that you have provided. You can also contact one of our friendly customer service representatives who will be able to assist you in solving this matter.

I want to speed up delivery process, could you send it with Express?

In order to save your money on shipping, all packages are shipped via ground services (where applicable). We can accommodate requests for faster delivery of your items, in order to have your items shipped via express services, please contact our customer service. Please note that additional costs will be applied to any packages shipped via express services. A customer service representative will advise you of these additional costs before charges are applied to your payment method.

Are there any taxes on shipping?

If you are located in Canada, we have to charge taxes on shipping. Residents of Ontario will be charged GST and PST on the cost of shipping of their items, residents of all other provinces will be charged GST on the cost of shipping.

Is there any local pickup?

We are not open for public and we do not offer local pickup services. At times we can send our own delivery person to deliver your items.

Are there any Customs charges?

Because we do ship internationally there is a possibility that Customs charges can be applied without notice. Such charges are not applied by www.billiard-place.com but by the Customs office in the country of your residence. It is advisable to consult your customs agency on what charges might be applicable.

Return Policy

If for some unfortunate reason you receive a defective unit, email us at info@billiard-place.com with the description of the problem. If the product is deemed defective, a customer service representative will provide you with the appropriate instructions in order for you to return the product. You will need the following information:

• Serial number of the defective product
• BilliardPlace Order Identification Number